DESCRIPTION

Job summary
Amazon Delivery Central Operations is a key strategic initiative with a vision to transform the way AMZL executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world class customer experiences.

As an Area Manager at Central Operations, you will lead a team of Leads and associates to drive shift performance for AMZL. Central Operations supports specialty businesses operating in the last mile delivery domain . You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and establishing leadership bench strength within the organization.


Responsibilities
-Responsible for tactical execution of operations for multiple AMZL businesses and network centralization efforts.
-Lead and supervise a team of Leads and up to 50 hourly associates. Develop line leaders for career progression.
-Create and nurture recognition and communication programs to establish a great work culture.
-Deep dive intra-day trends and proactively develop action plans, systems, and mechanisms that address operational issues in coordination with Central and Field Operations teams.
-Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the AMZL network.