Description

We are seeking an experienced Senior Program Manager to lead Analytics & Business Operations and drive operational excellence and data-driven decision making across the AWS InCommunities organization. This role will be responsible for establishing scalable operational frameworks, developing analytics capabilities, and providing strategic insights that enable the team to maximize impact and efficiency.

The ideal candidate will combine strong program management skills with analytical expertise, demonstrating the ability to translate complex data into actionable insights while building systems and processes that scale. You will work cross-functionally with community engagement managers, program teams, Amazon social impact teams, Public Policy, finance and others to optimize investments in our communities and measure program effectiveness. The ideal candidate must bring strong AI skills and a proven track record of driving AI adoption within their organization, coupled with a strong interest in exploring how emerging AI technologies can transform community impact measurement and operational processes.

Key job responsibilities
Operational Excellence
- Design and implement operational frameworks, processes, and tools that enable the InCommunities team to scale efficiently
- Lead quarterly and annual planning processes (OP1/OP2), including resource allocation, budgeting, and goal setting
- Establish and maintain operational metrics and dashboards to track program performance, social impact outcomes and business outcomes
- Drive continuous improvement initiatives to streamline workflows and eliminate inefficiencies

Analytics & Insights
- Build and maintain comprehensive analytics infrastructure to measure program impact, reach, and effectiveness
- Develop data models and reporting frameworks that provide visibility into key performance metrics
- Conduct deep-dive analyses to identify community sentiment trends, conduct community needs assessments, and opportunities
- Create executive-level reports and presentations that communicate insights and recommendations
- Drive AI adoption within the organization, and evolve mechanisms to leverage AI for deeper community insights

Strategic Planning & Execution
- Support leadership in developing long-term community engagement strategy through data analysis and market research
- Identify and prioritize opportunities for program expansion, optimization, or sunset decisions
- Develop business cases and SROI analyses for new community initiatives and investments
- Track and report on progress against strategic goals and commitments